Creative Technology Consultants offers a comprehensive and fully configurable (up to 24×7) service offering that provides reactive and proactive support for your IT applications for both Commercial Off-The-Shelf (COTS) configurations and custom (in-house) applications.
By applying regular monthly maintenance tasks to the network and systems covered, we will be able to reduce the likelihood and frequency of failures and issues, thus saving the customer money (and time) in unforeseen downtime.
The monitoring solution we put in place also assures we have all the information we need to make meaningful suggestions and helps to ensure we know of issues as early as the customer. In this we will be in a position that allows us to service and solve unforeseen issues with great speed, so that each issue takes less time to resolve.
By combining these two activities, we can reduce the overall cost of our customer’s computing environment while at the same time creating a more stable and optimized environment.
Benefits
Reduced overheads.
Managed IT services are a cost-effective method for managing your business’ IT requirements as you do not need to hire IT staff in house. Having an IT department in house can be costly especially if you do not require the services of IT experts daily. By outsourcing your IT department, you can only pay for IT support when you need it and as you need it.
Increased efficiency.
Outsourcing IT support also allows you to increase business productivity and efficiency as you can focus on what you do best, rather than having to solve complex IT problems.
Scalability.
You have a team of IT experts – not just one – on hand, at your demand to help solve IT problems as they arise, no matter how big or small.
Customized Plans.
You can customize your managed IT services plan to suit your business needs and budgets. Pay per device, pay as you go, pay by the number of IT support hours required each month or the level of monitoring and maintenance required – you decide.
Accountability.
Your IT services provider is accountable for the functionality and performance of their services. Running complex IT infrastructure can be quite expensive and involving. Technology solutions give you the assurance that someone else is accountable for the delivery of the services that you require. It also means that you can direct your resources to your core business.
Services Included
- Server Monitoring
- Backup & Disaster Recovery + Monitoring
- Network Monitoring
- Workstation Monitoring
- Automated Maintenance
- Patch Management
- Application Monitoring
- Endpoint Security (ESM)